Description

This service covers any basic functions within SoftWeir products including more technically challenging functions. Examples include scripting messages or dialogue between a player and NPC. Comparisons and switch usage to determine simple outcomes within a script. Character movement, and keybinding. Interface scripting such as HUD elements, GUI values for in game currency and health, and much more. Sessions start at 60 minutes, and include direct one on one contact with an official SoftWeir Support Team member.

*if more than 60 minutes of service is required, you will be prompted to pay further before services may be continued.

Mid-Session Cancellations/Extensions/Disputes:

• Support members reserve the right to cancel any appointment as needed. If a situation occurs where a support members must cancel an appointment, customers may be asked to reschedule at a different time at no additional cost.
• We understand issues may arise during your appointment. If the appointment needs to be cut short (either by the customer or support member) customers may be issued a partial refund depending on the time remaining or can be rescheduled with your support member at a later time to complete your session.
• Cancellations within 24 hours of your appointment time may incur a %10 processing fee.
• If your issue has not been solved in the time frame you reserved, support members may extend your time free of charge at their discretion.
• If the customer feels the support member has not completed their request in a timely manner (within the reserved time frame), if they act rudely, do anything malicious, or misbehave. Customers may file a dispute and a delegated staff member will request the video/audio/chat logs. If the review is found in the customers favor the customer will be issued a full refund, including the processing fee.
• Cases under review require the support member to send in the video/chat logs/voice recordings, if they are unable to do so the claim will be accepted and the customer will be refunded. It is entirely up to the delegated staff member to either refund or decline the claim, and to decide how much time is to be refunded.
• All disputes must be filed within 48 hours from the end of the session, likewise, support members must retain all video/chat/audio logs for this period as well in the case of a dispute.
• Disputes can be filed via email and a staff member will review your case as soon as possible.